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Some interesting questions

1. What is happyME?

happyME is the Customer Engagement Program of the BMA Group. Geant Hypermarkets and Supermarkets will operate under happyME. The program is first being launched in the UAE and will subsequently be rolled out in Bahrain and Kuwait.

2. What are the membership benefits?

3. How do I become a Member?

There are three different ways to enroll in the program:

Membership

Anyone can become a member, including all BMA staff, through any of the above-mentioned ways. You can start collecting points on each and every purchase you make at Géant Hypermarkets or Supermarkets through happyME.

Smartphone Registrations

All smartphone owners can download the App through the Google Play or Apple Play store by typing ‘happyME app’. The accepted versions of software are Google 4.4, iOS 9 and newer versions. Once you download the App, you can activate your virtual card by registering it, and can start collecting points immediately on your purchases.

Online Registration

You can go online, download the App and become a member.

SMS Registration – Non-smartphone

You have to send an SMS ‘1st name and last name’ to short code ‘3236’. You will get a link to register yourself on the website, and this will activate your account.

What are the mandatory fields I have to give for my registration?

The mandatory fields are:

Name, Family name, Mobile number, Email address, Nationality and Gender.

4. Is there a minimum spend amount or a joining fee required to become a member?

No, membership to happyME is free for life. Just download our App or join us online through our website, and you're ready to enjoy the program.

5. Can I have more than one account?

You can have only one individual account.

6. What about the Family/Group membership, how does that work?

7. Can I be a part of more than one Group?

No, you can only be a part of one Group at one time.

8. What are the benefits of the membership?

You earn points every time you spend with us. The points are converted into vouchers, which can be redeemed at specific times every year.

How do I earn rewards?

SMARTPHONE

The happyME customer engagement program allows you to earn 1 point for every AED 1 spent when making qualifying purchases at participating Géant Hypermarkets and Supermarkets in the United Arab Emirates.

In order to collect points, the smart card must be presented at the checkout before payment, and the points will immediately be added to their account.

NON-SMARTPHONE

If you are using a non-smartphone, you can go on the happyME website and give your details online within 48 hours. After authentication of all details, the points will be uploaded within 48 hours.

9. How soon can I have my points credited to my account? Or how soon can I see my points in my account?

On a smartphone you can see it in near real time. On a non-smartphone, you can check it on the portal within 48 hours.

10. Can I collect points without my Virtual Card?

No you cannot collect any points unless you have a virtual card. It’s a security feature against misuse and therefore must be presented during the checkout for smartphones.

11. Am I charged for the SMS when I send one?

Yes, every time you send us an SMS, you are charged as per the SMS provider you are using.

12. What if I want to see my transactions to know how I have earned my points?

If you have a smartphone, you can see the last 10 transactions on your App. If not, just go to your account on the website and you can see the same information. Simple and easy.

13. How do I get the Warranty on my App?

14. What is ‘Refer a friend’?

‘Refer a friend’ is another unique offering of happyME.

15. What is the Shopping List?

16. Are there any exceptions on which I don’t earn points?

Members cannot earn points when purchasing the following items: gift cards, tobacco, watches, Jewellery, checkout bags (plastic), existing (extended warranty) Nol, Salik, Etisalat, Du cards, Home Delivery and future services.

17. How do I redeem my vouchers?

18. What is the validity of my voucher?

19. Is there any exception to the expiry rule?

No there is no exception to the expiry rule for anyone.

20. Can someone else use my voucher?

21. Do I earn points on my vouchers or when I spend them?

Yes you do. So as a member you are always earning!

22. What are the rules for Coupons for happyME?

23. Can I modify the information I have given during membership?

Yes you can do the same at any time on the App or web portal.

24. What happens if I lose my phone?

If you lose your phone but the number remains the same then you just download the app again and all your details will remain the same. In case you have a new number, you just update it on your profile page on the App or online.

25. If I travel or don’t use my membership continuously or for a long period of time does it get cancelled or de-activated?

Membership for happyME is for life. Once you become a member, you always remain a member.

26. What happens if I cannot access my membership on my App or website?

Please email happysupport@happyme.club. We will assist you and ensure you get access to your account.

27. What if I am missing points?

The chances of such a situation arising are very rare, but if it does happen, please email us your receipts or bring them to customer care in any of the branches and they will be uploaded on your account once the proof has been confirmed.

28. What if I don’t collect points at the cash counter, can I collect it later with my receipt?

No, points can only be collected when you make your payment at the store.

29. What if I don’t get vouchers at the end of a 3-month period?

The reason you would not receive a voucher is if:

 

30. Is there a minimum age limit to becoming a member?

Yes the minimum age limit is 13 years.

31. What is the return policy on the program?

Items have to be returned as per the return policy of Géant and the points will be deducted pro rata. For a smart phone you need to present your e-receipt or paper receipt with your virtual card at customer services desk. Non smart phone you need to have your receipt with you.

Non smart phone you need to have your receipt with you.

32. Do I need an internet connection to use the App?

You need an internet connection to download the happyME App, see your points and for Transactions and Group Services. However, on the POS when you are paying for the virtual card, no internet connection is needed.

33. The App asks for personal information. What about my privacy?

Your privacy is important to us. We restrict access to non-public personal information about our members and maintain strict procedural safeguards to protect it.

34. Where can I find the terms and conditions for the membership?

Please look into the Terms and Conditions on the happyME app, website or leaflets within the stores.

35. What if I forget my password?

The same can be reset on the App or online by following the simple steps outlined.